Terms of Service

1. Acceptance of Terms

By accessing and using the Cleanway Services Inc. website ("Service"), you accept and agree to be bound by the terms and provision of this agreement. If you do not agree to abide by the above, please do not use this service.

These Terms of Service ("Terms") govern your use of our website located at cleanway.company (the "Service") operated by Cleanway Services Inc. ("us", "we", or "our").

2. Description of Services

Cleanway Services Inc. provides professional cleaning services for residential and commercial properties. Our services include but are not limited to:

• Residential cleaning services (regular, deep, and move-out cleaning)
• Commercial and office cleaning
• Post-construction cleanup
• Carpet and upholstery cleaning
• Window cleaning services
• Floor care and maintenance

All services are provided subject to availability and require prior scheduling. We reserve the right to modify or discontinue any service at any time without prior notice.

3. User Accounts and Registration

To access certain features of our Service, you may be required to create an account. When you create an account, you must provide accurate and complete information. You are responsible for:

• Safeguarding your account password and other credentials
• All activities that occur under your account
• Promptly notifying us of any unauthorized use of your account
• Ensuring that your account information is kept up to date

We reserve the right to suspend or terminate accounts that violate these Terms or for any other reason at our sole discretion.

4. Booking and Scheduling

All cleaning services must be booked in advance through our website, phone, or email. When booking a service, you agree to:

• Provide accurate information about your property and cleaning needs
• Ensure access to the property at the scheduled time
• Remove or secure valuable items before our arrival
• Inform us of any special requirements or restrictions
• Ensure pets are secured or removed from the premises during cleaning

We require at least 24 hours notice for cancellations or rescheduling. Late cancellations may incur a fee as outlined in our cancellation policy.

5. Pricing and Payment Terms

All prices are displayed in USD and are subject to change without prior notice. Payment terms include:

• Payment is due upon completion of service unless other arrangements are made
• We accept cash, check, and major credit cards
• Recurring services may be billed monthly or per visit as agreed
• Additional charges may apply for extra services or deep cleaning requirements
• A deposit may be required for first-time customers or large jobs

Any disputed charges must be reported within 48 hours of service completion. We reserve the right to charge a late fee on overdue accounts.

6. Service Guarantee and Satisfaction

We stand behind the quality of our work and offer the following guarantees:

• 100% satisfaction guarantee on all cleaning services
• Free re-cleaning within 24 hours if you're not satisfied
• Fully insured and bonded cleaning professionals
• Background-checked and trained staff
• Use of eco-friendly and safe cleaning products

If you are not satisfied with our service, please contact us within 24 hours so we can address your concerns and make it right.

7. Liability and Insurance

Cleanway Services Inc. maintains comprehensive liability insurance to protect our clients and our business. Our liability coverage includes:

• General liability insurance covering property damage
• Workers' compensation for all employees
• Bonding for added security and peace of mind
• Coverage for accidental damage during cleaning services

While we take every precaution to protect your property, you should remove or secure valuable items, fragile objects, and important documents before our arrival. We are not responsible for damage to items not properly secured or removed from the cleaning area.

8. Privacy and Data Protection

We are committed to protecting your privacy and personal information. Our data practices include:

• Collection of personal information only for service provision
• Secure storage and handling of customer data
• No sharing of personal information with third parties without consent
• Compliance with applicable privacy laws and regulations
• Right to access and correct your personal information

For detailed information about how we collect, use, and protect your data, please review our Privacy Policy.

9. Intellectual Property Rights

The Service and its original content, features, and functionality are and will remain the exclusive property of Cleanway Services Inc. and its licensors. The Service is protected by copyright, trademark, and other laws. Our trademarks and trade dress may not be used in connection with any product or service without our prior written consent.

You may not reproduce, distribute, modify, create derivative works of, publicly display, publicly perform, republish, download, store, or transmit any of our material on our Service without our express written consent.

10. User Conduct and Prohibited Uses

You may use our Service only for lawful purposes and in accordance with these Terms. You agree not to use the Service:

• In any way that violates applicable federal, state, local, or international law or regulation
• To transmit, or procure the sending of, any advertising or promotional material without our prior written consent
• To impersonate or attempt to impersonate the Company, a Company employee, another user, or any other person or entity
• To engage in any other conduct that restricts or inhibits anyone's use or enjoyment of the Service
• To use the Service in any manner that could disable, overburden, damage, or impair the Service

11. Cancellation and Refund Policy

We understand that plans can change. Our cancellation and refund policy includes:

• Free cancellation with 24 hours advance notice
• Same-day cancellations may incur a 50% service fee
• No-shows will be charged the full service amount
• Refunds available for unsatisfactory service within 24 hours
• Recurring service cancellations require one week's notice

Emergency cancellations due to weather or other unforeseen circumstances will be handled on a case-by-case basis with no penalty.

12. Force Majeure

We shall not be liable for any failure or delay in performance under these Terms which is due to fire, flood, earthquake, elements of nature, acts of God, wars, riots, civil disorders, rebellions, or other causes beyond our reasonable control.

In such circumstances, we will make reasonable efforts to reschedule affected services as soon as possible.

13. Limitation of Liability

In no event shall Cleanway Services Inc., nor its directors, employees, partners, agents, suppliers, or affiliates, be liable for any indirect, incidental, special, consequential, or punitive damages, including without limitation, loss of profits, data, use, goodwill, or other intangible losses, resulting from your use of the Service.

Our total liability to you for all damages arising out of or relating to these Terms or the Service shall not exceed the amount you paid for the specific service giving rise to the claim.

14. Termination

We may terminate or suspend your account and bar access to the Service immediately, without prior notice or liability, under our sole discretion, for any reason whatsoever and without limitation, including but not limited to a breach of the Terms.

If you wish to terminate your account, you may simply discontinue using the Service and contact us to close your account.

15. Governing Law and Jurisdiction

These Terms shall be interpreted and governed by the laws of the State of Illinois, United States, without regard to its conflict of law provisions. Our failure to enforce any right or provision of these Terms will not be considered a waiver of those rights.

Any disputes arising from these Terms or your use of the Service shall be resolved in the courts of Cook County, Illinois.

16. Changes to Terms

We reserve the right, at our sole discretion, to modify or replace these Terms at any time. If a revision is material, we will try to provide at least 30 days notice prior to any new terms taking effect.

Your continued use of the Service after the effective date of any changes constitutes acceptance of the updated Terms.

17. Contact Information

If you have any questions about these Terms of Service, please contact us using the following information:

18. Acknowledgment

By using our Service, you acknowledge that you have read these Terms of Service and agree to be bound by them. If you do not agree to be bound by these Terms, you may not access or use our Service.

These Terms of Service are effective as of the date first written above and will remain in effect except with respect to any changes in their provisions in the future, which will be in effect immediately after being posted on this page.