Privacy Policy
Your privacy is important to us. This policy explains how Cleanway Services Inc. collects, uses, and protects your personal information.
Information We Collect
Personal Information
We collect information you provide directly to us, such as when you create an account, request services, contact us, or participate in surveys. This may include:
- Name and contact information (email address, phone number, mailing address)
- Service preferences and requirements
- Payment information (processed securely through third-party providers)
- Communication history with our customer service team
- Feedback and reviews about our services
Automatically Collected Information
When you visit our website, we automatically collect certain information about your device and usage, including:
- IP address and general location information
- Browser type and version
- Pages visited and time spent on our website
- Referring website addresses
- Device information (operating system, screen resolution)
How We Use Your Information
We use the information we collect for various purposes, including:
Service Provision
- Processing and fulfilling your service requests
- Scheduling and coordinating cleaning appointments
- Providing customer support and assistance
- Sending service confirmations and updates
Communication
- Responding to your inquiries and requests
- Sending important service-related notifications
- Marketing communications (with your consent)
- Survey requests and feedback collection
Website Improvement
- Analyzing website usage and performance
- Improving our website functionality
- Personalizing your user experience
- Developing new services and features
Legal Compliance
- Complying with applicable laws and regulations
- Protecting our rights and property
- Preventing fraud and unauthorized use
- Resolving disputes and enforcing agreements
Information Sharing and Disclosure
We do not sell, trade, or otherwise transfer your personal information to third parties without your consent, except as described in this policy:
Service Providers
We may share your information with trusted third-party service providers who assist us in operating our website, conducting business, or serving customers. These providers are contractually obligated to protect your information and use it only for the purposes we specify.
Legal Requirements
We may disclose your information if required to do so by law or in response to valid requests by public authorities, or if we believe disclosure is necessary to protect our rights, property, or safety, or that of our users or the public.
Business Transfers
In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of the business transaction. We will notify you of any such change in ownership or control of your personal information.
Cookies and Tracking Technologies
Our website uses cookies and similar tracking technologies to enhance your browsing experience and analyze website traffic. Cookies are small data files stored on your device when you visit our website.
Essential Cookies
These cookies are necessary for the website to function properly and cannot be switched off in our systems.
Analytics Cookies
These cookies help us understand how visitors interact with our website by collecting and reporting information anonymously.
Marketing Cookies
These cookies may be set through our site by our advertising partners to build a profile of your interests.
Managing Cookies
You can control and manage cookies through your browser settings. However, disabling cookies may affect the functionality of our website. For more detailed information about cookie management, please visit our Cookie Policy.
Your Rights and Choices
You have several rights regarding your personal information. You can exercise these rights by contacting us using the information provided below.
Access and Portability
You have the right to request access to the personal information we hold about you and to receive that information in a portable format.
Correction and Updates
You can request that we correct or update any inaccurate or incomplete personal information in our records.
Deletion
You have the right to request that we delete your personal information, subject to certain legal limitations and retention requirements.
Marketing Preferences
You can opt out of receiving marketing communications from us at any time by following the unsubscribe instructions in our emails or contacting us directly.
Data Processing Restrictions
You may have the right to restrict or object to certain processing of your personal information in specific circumstances.
Data Security
We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction.
Technical Safeguards
- Encryption of data in transit and at rest
- Secure server infrastructure with regular security updates
- Access controls and authentication mechanisms
- Regular security monitoring and threat detection
Organizational Measures
- Employee training on data protection and privacy
- Confidentiality agreements with all staff
- Regular security assessments and audits
- Incident response procedures and protocols
Important Notice
While we strive to protect your personal information, no method of transmission over the internet or electronic storage is 100% secure. We cannot guarantee absolute security, but we continuously monitor and improve our security measures.
Children's Privacy
Our services are not directed to children under the age of 13, and we do not knowingly collect personal information from children under 13. If we become aware that we have inadvertently collected personal information from a child under 13, we will take steps to delete such information from our records.
Parental Guidance
If you are a parent or guardian and believe that your child has provided us with personal information, please contact us immediately. We will work with you to address any concerns and ensure compliance with applicable children's privacy laws.
International Data Transfers
Your personal information may be transferred to and processed in countries other than your own. These countries may have different data protection laws than your country of residence. We ensure that such transfers comply with applicable data protection laws and provide adequate protection for your personal information.
Transfer Safeguards
When we transfer your personal information internationally, we implement appropriate safeguards, including:
- Standard contractual clauses approved by relevant authorities
- Adequacy decisions by the European Commission or other competent authorities
- Binding corporate rules for intra-group transfers
- Certification schemes and codes of conduct
Policy Updates
We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. When we make material changes to this policy, we will notify you by:
Notification Methods
- Email notification to your registered address
- Prominent notice on our website
- Push notification through our mobile app
- SMS notification (where applicable)
Effective Date
The updated policy will include a new effective date. We encourage you to review this Privacy Policy periodically to stay informed about how we protect your information. Your continued use of our services after the effective date constitutes acceptance of the updated policy.
Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us using the following information:
Cleanway Services Inc.
Business Hours
Response Time
We are committed to responding to your privacy-related inquiries within 30 days. For urgent matters, please call us directly during business hours for immediate assistance.
This Privacy Policy was last updated on December 15, 2024